CSL Sales and Marketing Organisation Survey

Section 1		Go to Section 2
 
Name 
Surname 
Function 
Position 
Password 
 
 
In this section, please think about how well CSL is performing in each of the factors. For each statement, click the button nearest the description which comes closest to your opinion
 
COMPANY REPUTATION
 
1. How would you rate CSL's overall reputation in the following areas?
       
 To a Great
Extent		To Some
Extent		NeutralTo Some
Extent		To a Great
Extent		 
a. Image of the Company
Very favorable image & well respected in the industryNot at all respected. Poor and shoddy image
       
b. Pride in working for  CSL
I take pride in being an employee of this CompanyI am quite embarrassed to admitting that I am an employee of this Company
       
c. Reputation of CSL as a place to work
Far better than most companies in the industryThe worst in the industry, not attractive at all to work for
       
d. Business conduct of CSL
A totally ethical company. Managers & employees conduct themselves with honesty and integrityTotally unethical, there’s no sense of integrity or honesty at all in their business conduct
       
e. Quality of service
Has a reputation of delivering excellent servicesThere is no commitment at all on quality of service
       
f. Customer Satisfaction
This Company has a reputation for delighting our customersThe Company does not care if its customers are unhappy
       
g. Customer Satisfaction vs Competition
We do a far better job on satisfying customers compared to competitionWe are hopelessly behind competition as far as customer satisfaction is concerned
       
Comments:  
       

COMPANY VISION AND LEADERSHIP

       
2. As for CSL’s overall company vision and leadership how would you rate the following areas?
       
a. Company’s mission & strategic objectives
This senior leadership has a clearly defined mission and strategic objectives aimed at business successI am not clear about the mission and strategic objectives for business success
       
b. Leadership and its ability to run the business and guide the company
       
I have full confidence and trust in The company’s senior leadership team (Department Heads (MT))I have no respect or confidence in the company’s senior leadership team (Department Head (MT))
       
c. Commitment of your immediate manager/supervisor
My immediate manager /supervisor is totally committed and aim to the company's successAbsolutely no commitment by my immediate managers.  Personal interests take top priority
       
d. Competence of immediate managers

I trust that my immediate manager/ supervisor is competent to manage his/her team, capable of doing his/ her job effectively, and respected by his/her subordinates

My immediate manager/ supervisor does not have the abilities to handle his/her job, and is not well respected by his/her peers/subordinates
       
e. Open to change
The senior leadership (Department Head (MT)) and immediate manager/supervisor are always open to new ways of doing thingsThe senior leadership and immediate manager/supervisor prefer the status quo and are resistant to new ideas
       
Comments:  
       
CAREER DEVELOPMENT
       
3. As for your overall career development, how would you rate CSL’s performance on the following areas?
       
a. Commitment to personnel development

The Company is fully committed to personnel development and every effort is made to provide time and money for proper development

No effort is made to support personnel development.  There’s little opportunity for proper development
       
b. Career paths and opportunities at CSL

The Company opens career opportunity to its employees and every effort is made to ensure those qualified are given the opportunity

No clear career paths and opportunity.  Do not really know what is possible/available
       
c. On-the-job learning, guidance and support by immediate supervisor
I get excellent support and career development guidance from my immediate manager/ supervisorNo support or guidance from immediate manager/supervisor
       
d. Evaluation criteria for promotion/advancement
There are clear objective criteria for advancement.  Career advancement is always performance-basedEvaluation is not always fair and often not based on performance
       
Comments:  
       

COMPANY PERFORMANCE & STABILITY

       
4. As for your perception of the company performance and its stability, how would you rate CSL on the following?
       
a. Business/company performance
The Company will do well in the long-term even under harsh and changing conditions of market and competition

The Company is easily affected by conditions of market and competition with no long-term plan

       
b. Change in business performance

Despite changes of government’s policies, market, and competition, The Company's business performance is changing for the better

The Company is totally affected by changes of government’s policies, market, and competition, and business performance is getting worse
       
c. Flexibility in adapting quickly to market changes
The Company can adapt quickly to changing business environment in order to achieve its business objectives

The Company cannot adapt to changing conditions and difficult times, and merely cuts cost when business is down

       
d. Stability and change      
The Company  is a stable place to work with changes made for improvementsThere is too much change which creates an atmosphere of uncertainty and instability
       
e. Pride of company's performance
I feel proud that the Company is a high-performing teamI am ashamed that the Company is not performing well
       
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Comments: